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Introduction:

This policy is aimed at our customers, including learners, who are registered with Nviron Consulting Pvt. Ltd. 's(NCPL’s) training programs or courses, approved qualifications or units and who are involved in suspected or actual malpractice/maladministration. It is also for use by our staff to ensure they deal with all malpractice and maladministration investigations in a consistent manner.

It sets out the steps that Nviron, learners and other personnel associated thereby, must follow while reporting suspected or actual cases of malpractice/maladministration and our responsibilities in dealing with such cases. It also sets out the procedural steps we will follow while reviewing the cases.

Responsibilities of NCPL:
It is important that all staff involved in the management, assessment and quality assurance of our qualifications and the learners are fully aware of the contents of the Malpractice and Maladministration Policy and we have arrangements in place to prevent and investigate instances of malpractice and Maladministration.

Definition of Malpractice:
Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the internal or external assessment process and/or the

validity of certificates. It covers any deliberate actions, neglect, default or other practice that compromises, or could compromise:

• the assessment process;
• the integrity of a qualification;
• the validity of a result or certificate;
• the reputation and credibility of NCPL or,
• the qualification or the wider qualifications community.

Malpractice may include a range of issues ranging from the failure to maintain appropriate records or systems, to the deliberate falsification of records in order to claim certificates. For the purpose of this policy this term also covers misconduct and forms of unnecessary discrimination or bias towards certain learners or groups.

Examples of malpractice:

• Failure to carry out internal assessment, internal moderation or internal verification  in accordance with our requirements
• Deliberate failure to adhere to our learner registration and certification procedures.
• Deliberate failure to continually adhere to our Learning Partner recognition and/or qualification approval requirements or actions assigned to your Learning Partner
• Deliberate failure to maintain appropriate auditable records, e.g. certification claims and/or
• forgery of evidence
• Fraudulent claim(s) for certificates
• Intentional withholding of information from us which is critical to maintain the rigor of quality assurance and standards of qualifications
• Collusion or permitting collusion in exams/assessments
• Learners still working towards qualification after certification claims have been made.
• Plagiarism by learners/staff
• Copying from another learner

Definition of Maladministration:

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration.

Examples of maladministration:

• Persistent failure to adhere to our learner registration and certification procedures.
• Persistent failure to adhere to our Learning Partner recognition and/or qualification requirements
• Associated actions assigned to the Learning Partner
• Late learner registrations (both infrequent and persistent)
• Unreasonable delays in responding to requests and/or communications
• Inaccurate claim for certificates
• Failure to maintain appropriate auditable records, e.g. certification claims and/or forgery of evidence
• Withholding of information, by deliberate act or omission, from us which is required to assure delivery of qualifications appropriately.

Process for making an allegation of malpractice or maladministration:

Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify the Director of Nviron Consulting Pvt. Ltd through mailing to anupam@nviron.in . In doing so they should put them in writing/email and enclose appropriate supporting evidence.

All allegations must include (where possible):

• Learner’s name and  registration number
• NCPL staff members name and job role - if they are involved in the case
• Details of the course/qualification affected or nature of the service affected

Nature of the suspected or actual malpractice and associated dates details and outcome of any initial investigation carried out by the Organization or anybody else involved in the case, including any mitigating circumstances. The Directors will then conduct an initial investigation prior to ensure that staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation.

In all cases of suspected malpractice and maladministration reported we’ll protect the identity of the ‘informant’ in accordance with our duty of confidentiality and/or any other legal duty.

Confidentiality and whistleblowing:

Sometimes a person making an allegation of malpractice or maladministration may wish to remain anonymous. Although it is always preferable to reveal your identity and contact details to us; however if you are concerned about possible adverse consequences you may request that the Directors do not divulge your identity.

While we are prepared to investigate issues which are reported to us anonymously we shall always try to confirm an allegation by means of a separate investigation before taking up the matter with those the allegation relates.

Responsibility for the investigation:

In accordance with regulatory requirements all suspected cases of maladministration and malpractice will be examined promptly by NCPL to establish if malpractice or maladministration has occurred and will take all reasonable steps to prevent any adverse effect from the occurrence.

We will acknowledge receipt, as appropriate, to external parties within 48 hours. Our Director will be responsible for ensuring the investigation is carried out in a prompt and effective manner and in accordance with the procedures in this policy and will allocate a relevant member of staff to lead the investigation and establish whether or not the malpractice or maladministration has occurred, and review any supporting evidence received or gathered by NCPL.

Notifying relevant parties:

Where applicable, our Director will inform the appropriate regulatory authorities if we believe there has been an incident of malpractice or maladministration which could either invalidate the award of a qualification or if it could affect another awarding body. Where the allegation may affect another awarding body and their provision, we will also inform them in accordance with the regulatory requirements and obligations imposed by the regulator. If we do not know the details of awarding body that might be affected we will ask the regulator to help us identify relevant parties that should be informed.

Investigation timelines and summary process:

We aim to act and resolve all stages of the investigation within 10 working days of receipt of the allegation. The fundamental principle of all investigations is to conduct them in a fair, reasonable and legal manner, ensuring that all relevant evidence is considered without bias. In doing so investigations will be based around the following broad objectives:

1. To establish the facts relating to allegations/complaints in order to determine whether any irregularities have occurred.
2. To identify the cause of the irregularities and those involved.
3. To establish the scale of the irregularities.
4. To evaluate any action already taken
5. To determine whether remedial action is required to reduce the risk to current registered learners and to preserve the integrity of NCPL and the qualification.
6. To identify any adverse patterns or trends.

The investigation may involve a request for further information from relevant parties and/or interviews with personnel involved in the investigation.

Therefore, we will: • Ensure all material collected as part of an investigation must be kept secure.

1. If an investigation leads to invalidation of certificates, or criminal or civil prosecution, all records and original documentation relating to the case will be retained until the case and any appeals have been heard and for five years thereafter.
2. Expect all parties, who are either directly or indirectly involved in the investigation, to fully cooperate with us.

Either at notification of a suspected or actual case of malpractice or maladministration and/or at any time during the investigation, we reserve the right to withhold a learner’s and/or cohort’s, results.

Where a member of NCPL staff or an NCPL Associate is under investigation we may suspend them or move them to other duties until the investigation is complete. Throughout the investigation our Director will be responsible for overseeing the work of the investigation team to ensure that due process is being followed, appropriate evidence has been gathered and reviewed and for liaising with and keeping informed relevant external parties.

Investigation report:

After an investigation is complete, we’ll produce a draft report for the parties concerned to check the factual accuracy. Any subsequent amendments will be agreed between the parties concerned and ourselves. The report will:

• Identify where the breach, if any, occurred.

• Confirm the facts of the case.

• Identify who is responsible for the breach (if any)

• Confirm an appropriate level of remedial action to be applied.

We’ll make the final report available to the parties concerned and to the regulatory authorities and other external agencies as required. If it was an independent/third party that notified us of the suspected or actual case of malpractice, we’ll also inform them of the outcome – normally within 10 working days of making our decision - in doing so we may withhold some details if to disclose such information would breach a duty of confidentiality or any other legal duty. If it’s an internal investigation against a member of our staff the report will be agreed by the Managing Director, along with the relevant internal managers and appropriate internal disciplinary procedures will be implemented.

Investigation outcomes:

If the investigation confirms that malpractice or maladministration has taken place we will consider what action to take in order to:

• Minimize the risk to the integrity of certification now and in the future
• Maintain public confidence in the delivery and awarding of qualifications
• Discourage others from carrying out similar instances of malpractice or maladministration.
• Ensure there has been no gain from compromising our standards.

The action we take may include:

• Imposing actions in order to address the instance of malpractice/maladministration and to prevent it from recurring.

• In cases where certificates are deemed to be invalid, inform the Awarding Body concerned and the regulatory authorities why they’re invalid and any action to be taken for reassessment and/or for the withdrawal of the certificates. We’ll also let the affected learners know the action we’re taking and that their original certificates are invalid and ask – where possible – to return the invalid certificates to NCPL.

• Informing relevant third parties (e.g. funding bodies) of our findings in case they need to take relevant action in relation to the Learning Partner.

In addition, to the above the Director will record any lessons learnt from the investigation and pass these onto relevant internal colleagues to help prevent the same instance of maladministration or malpractice from reoccurring. If the relevant party(ies) wishes to appeal against our decision to impose sanctions, please refer to our Appeals Policy.