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Introduction:
We are committed towards providing quality service to all the learners that have joined with us in the long run of NEBOSH Courses. But it is also equally important to resolve the complaints of the learners acknowledge them and provide timely resolutions to them.

Purpose:

To document the situations and process through which a learner can file a complaint and receive a response within a stipulated period of time.

The situations under which a learner can file a complaint on:

1. Failure to provide a service promised by Nviron.

2. Low quality of facilities and learning resources provided.

3. Misbehavior or misconduct by any employee of Nviron.

4. Dissatisfaction with any of the policies of Nviron.

Process:

The following is the Procedure of filing a complaint as per the guidelines laid by NEBOSH and in alignment with the Complaints Policy of Nviron Consulting Pvt. Ltd :

1. You need to file your complaint within 7 days of the occurrence of the matter being complained about.

2. You need to lodge your complaint using our Online Complaint Form available in Google Classroom, LMS Portal and Common Whatsapp Group or you can directly lodge your complaint by mailing on complaint@nviron.in. You need to clearly state as to what your complaint is and ensure that it is from one of the above listed situations.

3. You will receive an automated acknowledgement after submitting the complaint form mentioning who and how your complaint would be investigated, who would be providing the resolution to the Complaint and what would be the timescale within which your complaint would be resolved. In case if you are mailing to complaint@nviron.in, then the above mentioned process would be followed and a resolution would be provided to you within 7 days of the complaint being lodged.

4. In case if you are not provided with a suitable resolution within the above stipulated time, then you can escalate your complaint to our Director on anupam@nviron.in stating your concern.

Our Director would be ensuring that you are provided with a satisfactory resolution within 7 working days of the complaint being escalated to him. In case if you are not satisfied with our Director’s response or not receiving any response from our Director then you can escalate your complaint to NEBOSH directly by going through this link:- https://www.nebosh.org.uk/policies-and-procedures/complaints-procedure/

Or

By writing to:

Customer Service Manager

NEBOSH

Dominus Way

Meridian Business Park

Leicester

LE19 1QW